Refund Policy

Effective Date: September 2026

Because our floral arrangements are perishable, custom-designed, and sourced fresh specifically for your order upon receipt, our refund and cancellation policies are strictly enforced:

• Custom Perishable Goods: Due to the delicate and perishable nature of fresh flowers, all sales are final once flower sourcing and creation have begun. We do not issue refunds or accept returns on delivered or picked-up floral arrangements.

• Cancellations & Changes: Because we source stems specifically for your scheduled date, cancellations or changes to your order must be requested at least 48 hours prior to your fulfillment window. Requests made after the 2-day cutoff cannot be changed or refunded.

• Quality & Delivery Inspection: All floral arrangements must be inspected at the time of delivery or studio pickup. Acceptance of delivery constitutes final approval of the arrangement's condition and quality. Because flowers are highly sensitive and environmental factors outside of our studio are entirely uncontrollable once handed over, any quality concerns must be raised immediately upon receipt. Once delivery is accepted, no refunds, credits, or exchanges will be offered.